Just wanted to add something. If anyone is using ADP and they try to sell your dealership "Service Edge"... say no!
This product would be awesome if it was quick and worked properly, but it isn't and it doesn't. We've had it since Oct 2013 and we have had nothing but problems. We're currently not paying our monthly bill because of it. Support has been helpful with a lot of the issues (most were setups done wrong because we and the installer didn't understand the product) but the speed issue remains and they continue to blame our network and PC's. Today we had an independent 3rd party look at our network and our PC's and they concluded the issues are with ADP and the software itself. I really don't want anyone else suffering with this product at this time. They continue to sell it (despite knowing these issues) and other dealers are...